Complaints Procedure

At Ashwell Construction Ltd, we are committed to delivering a high standard of service. If you are dissatisfied with any aspect of our work, we encourage you to let us know so that we can investigate the matter and work towards a resolution.

How to Contact Us

You can raise a concern using any of the following methods:

Email
Office@ashwellconstruction.co.uk

Telephone
01359 341041

Post
Ashwell Construction Ltd
Summer Road
Walsham Le Willows
IP31 3AJ

In Person
Speak directly with a site manager or company representative.

Information to Provide

To help us investigate efficiently, please include:

• Your name and contact details

• A clear description of the issue

• Relevant dates, times and locations

• Any supporting information, such as photographs or correspondence

• Details of the outcome you are seeking

Our Response

• We will acknowledge receipt of your concern within 5 working days.

• We aim to provide a full response within 15 working days.

• If additional time is required, we will keep you informed and provide an updated timescale.

Further Review

If you remain dissatisfied with our response, you may request that the matter is reviewed by a Company Director within 10 working days of receiving our reply. Following the review, a final response will be issued.